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In The Success Effect (S&R) by John Eckberg, Capt. D. Michael Abrashoff, former commander of the U.S.S. Benfold talks about management by “wandering-about.” People think e-mail is communicating. Instead Abrashoff heard about extra efforts of staff, then sought them out for praise. "Within a day I was looking them in the eye and saying, I appreciate the extra effort. Compare that to getting an e-mail. No comparison."
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