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Quote-a-Day Gifts
Drawn from the top American business books by journalist John Eckberg, each daily Pot of Gold entry offers inspiration, insight, wit and wisdom. Excerpts are smart, informative and entertaining.

Pot of Gold

January 18, 2017
PrintedOwl.com
Calamities need prompt company response, truth and candor, say Belle Linda Halpern and Kathy Lubar in Leadership Presence (Ariel/Gotham). When Johnson & Johnson put the public first during a poisoning scare in 1982, the firm lost $100 million with a recall of 31 million bottles: “Because it acted so swiftly and decisively, Tylenol regained 95 percent of its dominant market share within threes months of the recall.”
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