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Quote-a-Day Gifts
Drawn from the top American business books by journalist John Eckberg, each daily Pot of Gold entry offers inspiration, insight, wit and wisdom. Excerpts are smart, informative and entertaining.

Pot of Gold

February 21, 2018
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Brad Saltz, former CFO at a national restaurant chain, says firms that do not teach staff etiquette are losing customers daily: "It's amazing to me how many restaurants and retailers have workers who cut you off - walk right in front of you and don't exercise customer-right-of-way. That says oodles to customers about their importance. The key to customer service is in the little tiny things that employees and service folks do.''
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